Oasis Hotel
1200 Miami Rd, Fort Lauderdale, FL 33316
Phone: 954-523-3043
Email: reservations@oasishotelftl.com
Last updated: April 27, 2026
1. Introduction
Oasis Hotel (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you make a reservation, visit our website at oasishotelftl.com, or communicate with us.
2. Information We Collect
We collect the following types of personal information:
- Full name
- Phone number (including cell phone)
- Email address
- Mailing address
- Payment information (processed securely through our payment providers)
- Reservation details including check-in and check-out dates, room type, and number of guests
- Government-issued ID information required at check-in
- Communications you send to us via phone, email, SMS, or our AI assistant Antony
3. How We Use Your Information
We use your personal information to:
- Process and manage your reservation
- Send booking confirmations, check-in instructions, and room access codes via SMS and email
- Communicate with you about your stay including updates, reminders, and after-hours assistance
- Process payments and apply any applicable fees
- Comply with legal and regulatory requirements
- Improve our services and guest experience
- Send you promotional communications if you have opted in
4. SMS Communications
By providing your phone number at the time of booking, you consent to receive SMS text messages from Oasis Hotel related to your reservation. These messages may include booking confirmations, digital check-in links, room access codes, property entry instructions, and stay-related notifications. Message and data rates may apply. You may opt out at any time by replying STOP to any message.
5. AI Assistant
Our website and phone line use an AI assistant called Antony to help answer guest questions and provide support. Conversations with Antony may be logged for quality assurance and service improvement purposes. Antony does not store personal payment information.
6. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Our property management system (Cloudbeds) to manage reservations
- Our smart lock provider (Lynx) to generate and manage room access codes
- Our SMS communications provider (Twilio) to send text messages
- Payment processors to handle transactions securely
- Law enforcement or government agencies when required by law
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment data is processed through secure, encrypted channels. Room access codes are delivered through verified channels tied to your confirmed reservation.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.
9. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at reservations@oasishotelftl.com or call 954-523-3043.
10. Cookies
Our website uses cookies to improve your browsing experience and analyze website traffic. You may disable cookies through your browser settings, though some features of our website may not function properly as a result.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
Oasis Hotel
1200 Miami Rd, Fort Lauderdale, FL 33316
Phone: 954-523-3043
Email: reservations@oasishotelftl.com
